Terms of Use – Astro on Call

The following sets forth the terms and conditions under which Astro on Call services (“We” or “Our” or “Us“) offer access to its services.

Greetings! When using our services, the member (“You” or “Your“) agree to the terms and conditions stipulated herein below (“Terms and Conditions of Services“).

Acceptance of terms of service: Kindly go through the Terms and Conditions of Services carefully prior to using our services provided on our platform i.e. www.callmyastro.com. By clicking the “i agree” button, you acknowledge and confirm you agreement to abide with these Terms and Conditions of Services. If you do not agree with these Terms, you may not access or use the Services.

These Terms and Conditions of Services may be revised by us subject to our requirement at any time by publishing the revised Terms and Conditions of Services on our platform. If you have opted a membership prior to the posting of the revised Terms and Conditions of Services on our platform, the amended Terms and Conditions of Services terms shall automatically be effective  days after they are initially posted on our platform. You agree that your continued use of this platform after such amendment shall imply your acceptance of such change. This agreement may not be otherwise amended except by a writing signed by both you and us.

  1. Description of Services: We provide the web based platform that enables users to access our mobile application, or platform to obtain generic predictions free of cost. In addition we provide the paid services which can be availed by the users by recharging their wallets. The paid services includes: (a) calling, chatting and messaging directly to the astrologer on private basis; (b) purchasing of the tangible products available on Our e-commerce platform; (c) e-pooja facility for the users, the users can book a pooja which will be broadcasted live and also the soft copy of the same can be downloaded by the user within 7 (seven) days; (d) live broadcasting of the astrologer, tero card reader or priest where the user can join the link to resolve its problems. In order to avails all this services it is mandatory for you to have 5 (five) minutes initial call balance for attending the calls, however we provide you a 1 (one) minute call timing to you free of cost to cope-up with initial formalities and


  1. Usage of information/data: Your information/data user procured by us may be used for any purpose as may be permissible under the applicable law and shall include but not limited to the following: –


  • While guaranteeing the anonymity of the user, the personal information/data collected may be used for research purposes, for improving the marketing and promotional efforts, to analyse usage, improve the content of the platform, product offering based on the customer choices and for customizing the platform’s layout for suiting the needs of its


  • You authorize us to contact you via email or phone or


  • With IP tracking details and Cookies data, we will use it only for facilitating the usage of the platform and provide personalised experience and any information which is sensitive in nature will not be provided to any third party without the consent of the


  • All information (and copies thereof) collected by us, including without limitation personal information, user data, and other information related to your access and use of the services offered by us, may be retained for such period as necessary, including but not limited to, for purposes such as compliance with statutory or legal obligations, tax laws and potential evidentiary purposes and for other reasonable purposes such as to implement, administer, and manage your access and use of our services, or resolution of any


  • To ensure a seamless experience services for you and to ensure your maximum benefit and comfort, We may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to:


✔ remember information so that you will not have to re-enter it during your visit or the next time you visit the site;

✔ provide custom, personalized content and information, including advertising;

✔ provide and monitor the effectiveness of services offered by Us;

✔ monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on the platform and its services;

✔  diagnose or fix technology problems; and

✔ otherwise to plan for and enhance the service.


  • Our platform uses certain third-party analytics tools to measure traffic and usage trends for the services. These tools collect information, which is not personal or sensitive in nature sent by the user’s device, including the web pages visited, add-ons, and other information that assists us in improving the services. Such information is collected from users in the form of anonymized logs, so that it cannot reasonably be used to identify any particular individual


  1. Member Eligibility: The services are available only to individuals who can form legally binding contracts under applicable Without limiting the foregoing, the services are not permitted to be used by minors [which means, in most jurisdictions, those under the age of 18 (eighteen)] or temporarily or indefinitely suspended members. In addition, we shall not permit use of the services by residents (a) of any jurisdiction that may prohibit our services or (b) of any country that are prohibited by law, regulation, treaty or administrative act from entering into trade relations. If you do not qualify, please do not use the services.


  1. Member Registration Data: At the time of registration you shall be required to render authentic and accurate information as may be provided on the Further once the details with respect to date of birth has been inserted at the time of registration, it cannot be later on changed or amended without making a written request on the portal this is due to the special concessions and benefits are provided by us on your birth dates. Upon registration, including our provision of registration data, you will receive an identification (“your email id”) and a password. You are entirely responsible if you do not maintain the confidentiality of your email id and password. You are responsible for all uses of your account, whether or not actually or expressly authorized by you. You may change your password by following instructions on the platform. You agree that your account, email id and password may not be transferred or sold to another party. You agree to immediately notify us of any unauthorized use of your account or any other breach of security known to you.



  1. Refund and Cancellation Policy:


  • You are eligible for the 100% (hundred percent) refund on the following conditions –


✔ When there is technical glitch or problem in the call faced by you in the initial 3 (three) minutes of call subject to the monetization by us. However, if the call continues over 3 (three) minutes then we shall not be liable to give any refund given to you.


✔ When there is an abusive language or any misconduct is being performed by the astrologer or priest against you. However, in exchange if you also found using the abusive language or misconduct, then no refund shall be made to you.


  • No refund shall be made if data provided by customer is incorrect. However, if customer mail us within an hour of ordering the report, we will consider the changes to be


  • All eligible refunds shall be made within seven business days from the date of receipt of request. However, the same is subject to transaction and processing time taken by bank/payment


  • In case of double payment made by mistake against the single order made you, then one payment will be


  • All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway, or any other charges that may have been borne by us in processing and / or delivering the service, as


  • We shall refund the maximum compensation of the cost of the call or INR 100/- (Indian Rupees Hundred) whichever is less shall be given to you in this


  • All the products must be returned in the original condition they were received in along with any bills and labels. You need to register dispute by sending email to hi@callmyastro.com with images of broken/defective/damaged products within 3 days of Disputes registered after 3 days of delivery may not be entertained by sellers.


  1. Our Access to your Account: In order to ensure that we are able to provide high quality services, respond to customer needs, and comply with laws, you hereby consent to us and our agents being able to access your account in order to investigate complaints or other allegations or suspected abuse. Your health and well-being is our priority therefore we also record and moderate your call to ascertain that the correct and genuine advisories and directions are given to you by astrologers and priest which are not harmful or prejudiced to your health and


  1. Modification to Services, Breach and Termination: We may modify or discontinue (in whole or in part) the services or your account with us, with or without notice, for any reason without liability to you, any other user, or any third Without limiting the foregoing, we reserve the right to


terminate your account immediately (a) if we are unable to verify or authenticate your registration data or other information provided by you, (b) if we believe that your actions may cause legal liability upon us, or all or some of our other users, or (c) if we believe you have (i) provided us with false or misleading registration data or other information, (ii) interfered with other users or the administration of the Services, or (iii) violated these Terms and Conditions of Service.


  1. Member Behavior and Restrictions; Compliance with Laws: Your right to use the services is personal to you. You represent that you are an individual and that you are not a corporation or other business You agree not to resell or make any commercial use of the services without our express written consent. You are solely responsible for the contents of your transmissions through us. You shall utilize our services is subject to all applicable local, state, national and international laws and regulations. You agree:


  • to comply with all Indian laws regarding the transmission of technical data exported from the our service;
  • not to use the platform or the services for illegal purposes;
  • not to interfere or disrupt networks connected to us;
  • to comply with all applicable regulations, policies and procedures of networks connected to our platform; and
  • to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the services. We makes use of the Internet to send and receive certain messages; therefore, your conduct is subject to internet regulations, policies, and procedures. You will not use our chain letters, junk mail, spamming, or any use of distribution lists to any person who has not given specific permission to be included in such a process. You agree not to transmit through our platform any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You further agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited. You shall not interfere with any other members’ use or enjoyment of our platform or


  1. No Warranty: You understand and agree that –


  • the services are provided “as-is” and with all faults. We assumes no liability for availability (or lack thereof), timeliness (or lack thereof), deletions, mis-deliveries, or failures to store any member communications or personalization settings;


  • in particular, but not by way of limitation, we may delete your accounts or the information therein if the account is inactive for more than 7 days;


  • use of the services is at your sole risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data;


  • the services are provided for entertainment purposes only and we, on behalf of ourselves and in respect to our agents, employee, representatives and assignees, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, or non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the services, any goods or services purchased or obtained through our platform, or any transactions entered into through platform, and makes no warranty that the services will meet your requirements, be uninterrupted, timely, secure or error free. No advice or information, whether oral or written, obtained by you from us or through the services shall create any


  1. Limitations of liability: In no event we or our agents, employee, representatives and assignees shall be liable for any indirect, incidental, special, consequential or punitive damages of any kind, including but not limited to damages for loss of profits and the cost of procurement of substitute goods and services (collectively, “indirect damages”) arising out of or in connection with our platform, the services, our privacy policy, or these terms of service (however arising, including negligence), even if we had been advised of the possibility of such damages. Without limiting the foregoing, we or our agents, employee, representatives and assignees shall not be liable for indirect damages arising out of or in connection with:


  • the use of or the inability to use our services;
  • any goods or services purchased or obtained through our platform, or messages received or transactions entered into through our platform services;
  • loss of, unauthorized access to, or alteration of, a user’s transmissions or

Our liability to you or any third parties arising out of or in connection with our platform, the services, our privacy policy, or these terms of service (however arising, including negligence) is limited to the greater of (a) the amount of fees you pay to us prior to the action giving rise to liability, or (b) INR 100 (Indian Rupees One Hundred) whichever is less.

  1. Indemnification: you agree to indemnify, defend and hold harmless to us and our subsidiaries, affiliates, officers, directors, employees, suppliers, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorney’s fees) arising from your use of the services, your violation of any these Terms and Conditions of Services, or your violation of any third party’s rights, including without limitation, infringement by you or any other user of your account of any intellectual property or other right of any person or


  1. Proprietary Rights to Content: you acknowledge that the content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or distributed via email, commercially produced information presented by us and our agents, employee, representatives and assignees, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. You are not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the content unless expressly authorized by astrosage.com, its suppliers, or


  1. Notices: Except as otherwise stated in these terms of service, all notices to a party shall be in writing and shall be made via email. Notice shall be deemed given 24 (twenty four) hours after an email is sent, or 3 days after deposit in the email, to you at the address provided by you in the registration data and to us at the address set forth below:


[•] 316/274 , ground floor , front side, Saidulajab, western marg , saket, near lane No- 3 , saket , delhi 110030


  1. Dispute Resolution: The courts of Delhi shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Terms and Conditions of Service or its subject matter or formation including non-contractual disputes or


  1. General Provisions: These Terms and Conditions of Service will be governed by and construed in accordance with the laws of India without giving effect to any choice of law principles that would require the application of the laws of a different state. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms and Conditions of Service to be unenforceable or invalid, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law, and the remainder of the Terms and Conditions of Service, as applicable, will continue in full force and Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Any waiver of any provision of the Terms and Conditions of Service will be effective only if in writing and signed by us. These Terms and Conditions of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.